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Horrible product....won't hold the weight of the Microsoft surface.....and to top it off broke the first day I bought it....
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The clamps that hold the mechanism to the headrest mounts are either not the correct diameter or are incorrectly designed to have too much clamping force for their structural strength. As a result, the clamps crackle as soon as you clamp them down and totally break within a few hours of use. I don't recommend this item. I went with a Velcro strap sleeve holder instead and it works much better, although it is not compatible with our Surface, only the iPad.
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Online, it seems like a durable product however, when I opened it, you can tell from the outset it's cheaply made. After struggling for a few minutes to get iPad into holder, the two pieces that snap around the headrest support snapped right off! The first one went and I thought, well may be it's user error, however after I tried the second one and it broke just as easily, it confirmed this product wouldn't last for the long run.
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I followed the directions. It broke because the plastic was so cheap. It was a piece of junk. I want my money back!
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This fit fine in my Toyota Rav4 & it worked great for 4 days. One the 5th day it broke; the plastic piece that clipped on the headrest broke. It wasn't meant to hold an ipad, it's too heavy. Maybe it will work if you have a Kindle or Nook. Now I'm purchasing the car mount right for Apple.
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